Conflict Resolution: YP Lunch & Learn

Learn best practices from the Logan County Sheriff's Office on conflict resolution in any circumstance. The team from the LCSO will share:

• Communication (types/examples)
• "How important is this?" Concept
• One Lead Voice
• Aristotle's "Art of Persuasion"
• The three types of people
• The rhetorical continuum
• 24-hour rule
• Answering "Why?"
• Verbal deflection
• "Dust 'em off" concept
• the Verbal Contact and Cover principle